Shipping policy

Shipping Policy

Last updated: September 1, 2026

At Timewise, a brand operated by Decibel Blue Electronics, we make every effort to process, pack, and dispatch your orders safely and promptly.

Please read the following Shipping Policy before placing an order.

1. Business Information

Legal Business Name: Decibel Blue Electronics
Brand Name: Timewise
Business Address: G-157, Sector-2, Bawana Industrial Area, Delhi, India
GSTIN: 07ALRPT8035E1ZN
Email: decibel.blue@outlook.com

2. Order Processing & Dispatch

Orders will generally be processed and shipped within 3–5 working days from the date the order is received and successfully confirmed.

Working days are considered Monday to Saturday, excluding Sundays and applicable public holidays.

Orders placed on Sundays or public holidays will be processed from the next working day.

The 3–5 working day period refers to the time required to process, pack, and hand over the order to our shipping partner. It does not represent the final delivery time.

3. Delivery Time

Once an order has been dispatched, the delivery time will depend on the destination, courier partner, and other logistical factors.

As a general estimate, orders may take approximately:

  • Metro cities: 2–5 working days after dispatch.

  • Other locations: 3–7 working days after dispatch.

  • Remote or difficult-to-service locations: Additional time may be required.

These are estimated delivery timelines and are not guaranteed.

During periods of high order volume, sales events, public holidays, adverse weather, or other unforeseen circumstances, delivery may take longer.

4. Shipping Charges

Applicable shipping charges will be displayed at checkout before the order is completed.

Where a free-shipping offer or minimum order value applies, the applicable terms will be displayed on the website.

Any promotional shipping offer may be subject to specific terms and conditions.

5. Order Tracking

Once your order has been dispatched, tracking information may be provided through the contact details associated with your order.

You can use the tracking information to follow the status of your shipment through the relevant courier service.

Tracking information may take some time to become active after the package has been handed over to the shipping partner.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address at the time of placing an order.

Please carefully check:

  • Name.

  • House/flat number.

  • Street/locality.

  • City.

  • State.

  • PIN code.

  • Contact phone number.

Timewise is not responsible for delivery delays, failed deliveries, or additional charges caused by incorrect, incomplete, or outdated information provided by the customer.

If you notice an incorrect address after placing an order, please contact us as soon as possible at:

decibel.blue@outlook.com

We will try to assist, but changes may not be possible once the order has been processed or dispatched.

7. Failed Delivery & Returned Shipments

A delivery may fail if:

  • The recipient is unavailable.

  • The delivery address is incorrect or incomplete.

  • The customer refuses delivery.

  • The courier is unable to contact the recipient.

  • The customer does not accept a Cash on Delivery order.

  • The delivery location is inaccessible to the courier.

If an order is returned to Timewise because of circumstances attributable to the customer, additional shipping or re-dispatch charges may apply if the customer requests the order to be shipped again.

8. Cash on Delivery

Cash on Delivery ("COD") may be available for selected locations and orders.

COD availability may depend on the delivery location, order value, product, courier service, and other operational factors.

Where applicable, a COD fee may be charged and will be displayed during checkout.

Timewise reserves the right to restrict or disable COD for certain orders or locations.

9. Delayed Shipments

Although we aim to ship orders within 3–5 working days, occasional delays may occur due to circumstances beyond our reasonable control.

These may include:

  • Courier or logistics disruptions.

  • Severe weather.

  • Natural disasters.

  • Public holidays.

  • Strikes or transportation disruptions.

  • Government restrictions.

  • High order volumes.

  • Technical or operational issues.

  • Remote-area delivery constraints.

A delay in delivery does not automatically qualify an order for cancellation, return, or refund.

If your shipment appears to be significantly delayed, please contact us with your order number and we will assist in checking the shipment status.

10. Damaged Packages

If your package appears visibly damaged at the time of delivery, we recommend taking photographs or recording a video of the package before opening it.

Please record a continuous unboxing video when opening the package.

If the product inside is damaged or defective, please refer to our Return & Refund Policy and contact us within 5 days of delivery.

The unboxing video and photographs may be required to verify a damage or defect claim.

11. Partial or Missing Items

If your order appears to be missing an item, please contact us within 5 days of delivery.

Please provide:

  • Order number.

  • Photographs of the package.

  • Photographs of the shipping label.

  • Photographs of all items received.

  • Unboxing video, where applicable.

We will investigate the issue and provide an appropriate resolution after verification.

12. Multiple Shipments

Depending on product availability, order size, warehouse/production requirements, or operational considerations, an order containing multiple products may occasionally be shipped in more than one package.

If an order is split into multiple shipments, you may receive separate tracking information.

13. Delivery Attempts

Courier partners may make multiple delivery attempts depending on their policies.

Customers are responsible for being available at the provided delivery address or coordinating with the courier where required.

Timewise cannot guarantee the number of delivery attempts made by a particular courier partner.

14. International Shipping

Unless specifically stated otherwise on the website, Timewise currently focuses on deliveries within India.

International shipping, where offered, may be subject to additional shipping charges, customs duties, taxes, import restrictions, and other charges imposed by the destination country.

Such charges, where applicable, may be the responsibility of the customer.

15. Shipping Partners

Orders may be shipped through third-party courier and logistics providers selected by Timewise.

The choice of courier may vary depending on the delivery location, service availability, package characteristics, and other operational considerations.

Once the shipment is handed over to the courier, certain aspects of delivery are controlled by the courier provider.

16. Cancellation After Dispatch

Once an order has been processed and dispatched, cancellation may no longer be possible.

If a customer refuses delivery or otherwise causes a dispatched order to be returned, the applicable return-to-origin or re-dispatch costs may be recovered from the customer where permitted by applicable law.

17. Shipping and Return Policy Relationship

Shipping delays alone do not constitute a product defect.

Our Return & Refund Policy applies separately to products that are received damaged, defective, incorrect, or otherwise eligible for return.

Eligible damage or defect claims must generally be raised within 5 days of delivery and may require an unboxing video and supporting photographs.

18. Changes to This Shipping Policy

Decibel Blue Electronics / Timewise reserves the right to update this Shipping Policy from time to time.

Any changes will be published on this page with an updated "Last updated" date.

19. Contact Us

For shipping-related questions or assistance with an existing order, please contact:

Decibel Blue Electronics
Brand: Timewise
Address: G-157, Sector-2, Bawana Industrial Area, Delhi, India
GSTIN: 07ALRPT8035E1ZN
Email: decibel.blue@outlook.com

Please include your order number when contacting us about an existing shipment.

Quick Shipping Summary

Order Processing: 3–5 working days
Estimated Delivery After Dispatch: 2–7 working days, depending on location
Shipping: As displayed at checkout
Tracking: Provided after dispatch where available
Damage/Defect Claims: Within 5 days of delivery
Unboxing Video: Recommended and may be required for damage/defect claims