Refund policy

Return & Refund Policy

Last updated: September 1, 2026

At Timewise, a brand operated by Decibel Blue Electronics, we take great care in producing, checking, packing, and dispatching your order in good condition.

Because our products primarily consist of printed stationery, planners, journals, notebooks, workbooks, and similar products, we offer returns and refunds only in specific circumstances described below.

1. Business Information

Legal Business Name: Decibel Blue Electronics
Brand Name: Timewise
Business Address: G-157, Sector-2, Bawana Industrial Area, Delhi, India
GSTIN: 07ALRPT8035E1ZN
Email: decibel.blue@outlook.com

2. When Can a Product Be Returned?

A return or replacement request may be made within 5 days from the date of delivery only when the product is:

  • Received damaged.

  • Defective or has a manufacturing/printing defect.

  • Materially different from the product ordered.

  • Missing an essential part or component that was included in the order.

Returns are not accepted simply because the customer has changed their mind or no longer wants the product.

3. Unboxing Video Is Mandatory

For any claim involving a damaged, defective, or incorrect product, the customer must provide a continuous and unedited unboxing video.

The video should:

  1. Show the unopened package before it is opened.

  2. Clearly show the shipping label/order information.

  3. Show the condition of the outer packaging.

  4. Show the package being opened.

  5. Clearly show the product and the reported damage, defect, or discrepancy.

Customers should also provide clear photographs of:

  • The outer packaging.

  • The shipping label.

  • The product.

  • The damaged or defective portion of the product.

Please retain the original packaging until your claim has been resolved.

An unboxing video and photographs help us determine whether damage occurred during transit and may be required before a return, replacement, or refund is approved.

4. How to Raise a Return Request

A return or replacement request must be submitted within 5 days of delivery.

Please email us at:

decibel.blue@outlook.com

The request should include:

  • Order number.

  • Customer name.

  • Date of delivery.

  • Description of the issue.

  • Unboxing video.

  • Clear photographs of the package and product.

Please do not send the product back before receiving return instructions or approval from Timewise.

5. Verification and Approval

All return and refund requests are subject to verification.

Once we receive your request and supporting evidence, our team will review the claim.

If the issue is verified and the request is approved, we will provide instructions regarding the return or replacement.

Submitting a return request does not automatically mean that the return or refund has been approved.

6. Replacement

Where a damaged, defective, or incorrect product is verified, our preferred resolution will generally be a replacement of the affected product, subject to availability.

If the same product is unavailable, Timewise may provide an alternative resolution, which may include a refund.

7. Refunds

If a refund is approved, it will generally be processed after the returned product has been received and inspected, where a physical return is required.

Approved refunds will normally be issued to the original payment method.

The time taken for the refund to appear in the customer's account may vary depending on the payment gateway, bank, card issuer, or other payment service provider.

Timewise is not responsible for delays caused by the customer's bank or payment provider.

8. Return Shipping

For an approved return relating to a verified damaged, defective, or incorrect product, Timewise will provide appropriate instructions regarding return shipping.

Customers should not independently ship products to our business address without prior approval.

If a product is returned without authorization, Timewise may not be able to accept or process the return.

9. Products That Cannot Be Returned

Returns will generally not be accepted in the following situations:

  • Change of mind after purchase.

  • Customer no longer wants the product.

  • Incorrect product selected by the customer.

  • Incorrect size, format, colour, or variant selected by the customer.

  • Product has been used after delivery.

  • Product has been written in, marked, torn, folded, cut, altered, or otherwise modified.

  • Product has been damaged after delivery due to customer handling or storage.

  • Damage resulting from misuse or improper use.

  • Minor colour differences caused by differences between screens, displays, photography, and actual printed products.

  • Minor variations in printing, paper texture, or finishing that do not materially affect the product's intended use.

  • Return requests submitted more than 5 days after delivery.

  • Claims where adequate evidence of damage, defect, or incorrect product cannot be provided.

10. Incorrect or Missing Products

If you receive an incorrect product or an item is missing from your order, please contact us within 5 days of delivery.

Please provide:

  • Order number.

  • Photographs of the package and shipping label.

  • Photographs of all products received.

  • Unboxing video, where available/required.

After verification, Timewise may arrange a replacement or refund as appropriate.

11. Damaged Package

If your package appears damaged when delivered, we strongly recommend recording the condition of the package before opening it.

Please record the unboxing process and retain the packaging.

This documentation is particularly important when a product has been damaged during transit and may be required for us to raise a claim with the shipping provider.

12. Delivery Issues

A delay in delivery by the courier does not, by itself, qualify as a product return or refund.

Delivery timelines may be affected by:

  • Courier delays.

  • Weather conditions.

  • Public holidays.

  • Incorrect or incomplete delivery addresses.

  • Customer unavailability.

  • Operational disruptions.

  • Circumstances beyond our reasonable control.

If an order is returned to us because the customer provided an incorrect address, refused delivery, or was repeatedly unavailable to receive the shipment, additional shipping or re-dispatch charges may apply.

13. Order Cancellation

Orders may be cancelled only if they have not yet been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

For customised, personalised, or made-to-order products, cancellation may not be possible once production has started.

14. Promotional Orders

If a product was purchased using a coupon, discount, promotional offer, bundle, or other special pricing, any approved refund will generally be based on the actual amount paid for the affected product/order, subject to applicable law.

Promotional discounts are not refundable as cash.

15. COD Orders

For Cash on Delivery orders, any approved refund will generally be processed through an appropriate refund method communicated by Timewise.

Additional COD or shipping charges, where applicable, may be treated separately depending on the circumstances of the return or cancellation and applicable law.

16. Product Inspection

For approved returns, the returned product may be inspected to verify the reported issue.

Timewise reserves the right to reject a return where inspection indicates that:

  • The product was damaged after delivery.

  • The product has been used or altered.

  • The reported issue does not match the condition of the returned product.

  • The product is incomplete.

  • The return does not comply with this policy.

17. Customer Responsibility

Customers are responsible for inspecting their order promptly after delivery and reporting any issue within the 5-day return period.

Customers should also retain the product, packaging, shipping label, and relevant evidence until the matter has been resolved.

18. Policy Changes

Decibel Blue Electronics / Timewise reserves the right to update this Return & Refund Policy from time to time.

Any updated policy will be published on this page with a revised "Last updated" date.

The policy applicable to an order will generally be the policy in effect at the time the order was placed, subject to applicable law.

19. Contact Us

For return, replacement, or refund-related queries, please contact:

Decibel Blue Electronics
Brand: Timewise
Address: G-157, Sector-2, Bawana Industrial Area, Delhi, India
GSTIN: 07ALRPT8035E1ZN
Email: decibel.blue@outlook.com

When contacting us regarding an order, please include your order number so that we can assist you efficiently.

Important Customer Notice

Please record a continuous unboxing video before and while opening your package.

For damage, defect, or incorrect-product claims, the unboxing video and photographs may be required to verify the claim and determine the appropriate resolution.